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Frequently asked questions

1. What are the payment methods?

On LÖVENDAHL webshop we offer a broad range of payment methods. We accept Mastercard, Visa, Visa Dankort, American Express, Discover and Paypal.



2. Is it safe to pay with my creditcard?

Yes, all payments on LÖVENDAHL webshop are processed securely by PayPal.



3. Can I pay my purchase manually through my personal bank account?

Yes, it is possible to transfer your purchase manually. When your payment is received we will handle your order. IBAN: DK2574110001017724 SWIFT: JYBADKKK Bank adress: Jyske Bank, Østergade 2, DK-4700 Næstved



4. Do you ship internationally?

Yes, we deliver our beautiful black packages worldwide.



5. How long will it take before I receive my order?

If the beatiful black product is in stock, your order will ship within 3-4 business days. If the delivery for some reason will take longer you will be contacted by e-mail.



6. I would like to receive my order as quick as possible, what is the best procedure?

We advice you to pay with Mastercard or Visa to be able to offer you the quickest service possible. If you wish an express shipment please send us an email at contact@lovendahlcph.com



7. Can I send my order to two addresses?

No, unfortunately we do not offer to deliver to two addresses. We advice you to place your order seperately.



8. Can I return my products at all times?

According to Danish law you have 14 days to return an order from the day you receive it – so for whatever reason you wish to return your beautiful black purchase (or part of it) simply send the product(s) to: Lövendahl Vesterbrogade 34 DK-1620 Copenhagen Denmark Please send together with a copy of your receipt.



9. How long will it take to receive my refund?

Normally you will receive your refund within 10 working days after we receive the beautifull black returned purchases and your receipt.



10. I did not receive a confirmation email?

If you haven't received a confirmation email a few minutes after your final purchase, then the following could have gone wrong: - Your provider possibly scans our mail as spam and has deleted/moved this to the spambox. - You have made a typing error in your email address - You have paid through an automatic direct debit, in which case it can take up to 2 days for your bank to approve the payment. After approval you will receive a confirmation email.

If none of the above errors apply to you or you still need help, please feel free to contact us at contact@lovendahlcph.com



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